Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Nexus Glint ("Company," "we," "our," or "us") regarding your use of our website and housing rental services.

By accessing our website, engaging our services, or submitting any information to us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Company Information

3. Services Provided

Nexus Glint provides the following housing rental services:

• Property search and matching services
• Rental property management
• Legal documentation assistance
• Tenant support and advisory services
• Market analysis and rental valuations
• Property inspection and quality assurance

We act as intermediaries between tenants and landlords and are not party to rental agreements unless explicitly stated.

4. Client Responsibilities

As a client using our services, you agree to:

• Provide accurate, complete, and current information
• Respond promptly to our communications and requests
• Comply with all applicable UK housing laws and regulations
• Pay all agreed fees in a timely manner
• Treat all parties with respect and professionalism
• Not use our services for any illegal or unauthorised purposes
• Maintain the confidentiality of sensitive information

5. Fees and Payment

5.1 Service Fees

Our fees vary depending on the services provided and will be clearly communicated before engagement. Standard fees may include:

• Property search and matching fees
• Property management commissions
• Administrative and documentation fees
• Consultation and advisory service charges

5.2 Payment Terms

• All fees are quoted in British Pounds (£)
• Payment is due within 14 days of invoice date unless otherwise agreed
• Late payment may incur additional charges of 1.5% per month
• All fees are non-refundable once services have commenced

6. Property Information and Accuracy

While we strive to provide accurate property information:

• Property details are provided by landlords and third parties
• We cannot guarantee the accuracy of all property descriptions
• Clients must verify property details independently
• Property availability may change without notice
• We recommend viewing properties before making commitments

7. Limitations of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fees paid for our services
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee successful property matches or rental agreements
• Clients are responsible for their own due diligence
• We are not liable for actions of landlords, tenants, or third parties

8. Website Use and Intellectual Property

8.1 Permitted Use

You may use our website for legitimate business purposes related to housing rental services. You may not:

• Copy, distribute, or modify website content without permission
• Use automated tools to scrape or harvest data
• Attempt to gain unauthorised access to our systems
• Transmit viruses or malicious code
• Use the website for fraudulent purposes

8.2 Intellectual Property

All website content, including text, graphics, logos, and software, is owned by Nexus Glint and protected by copyright and other intellectual property laws.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

10. Termination

Either party may terminate services with reasonable notice:

• Clients may terminate services by providing 7 days' written notice
• We may terminate services immediately for breach of Terms
• Termination does not relieve payment obligations for services already provided
• Confidentiality obligations survive termination

11. Complaints and Disputes

11.1 Internal Complaints Process

If you have concerns about our services:

1. Contact your designated account manager
2. If unresolved, escalate to [email protected]
3. We aim to resolve complaints within 14 days
4. Formal complaint responses will be provided in writing

11.2 External Resolution

If internal resolution fails, you may seek redress through:

• Property Ombudsman scheme (if applicable)
• Trading Standards or Citizens Advice
• Alternative Dispute Resolution services
• UK courts as a last resort

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government actions or regulatory changes
• Labour disputes or strikes
• Technical failures or cyberattacks
• Pandemic or health emergencies

13. Professional Standards

We are committed to maintaining high professional standards:

• Compliance with UK property and rental regulations
• Adherence to professional codes of conduct
• Continuing professional development for our staff
• Regular review and improvement of our processes
• Transparent and ethical business practices

14. Governing Law and Jurisdiction

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts. Any disputes will be resolved in accordance with English legal procedures.

15. Changes to Terms

We may update these Terms from time to time to reflect:

• Changes in applicable laws or regulations
• Modifications to our services
• Industry best practices
• Business operational changes

Significant changes will be communicated via email or website notice at least 30 days before taking effect.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Nexus Glint regarding the use of our services.

18. Contact Information

For questions about these Terms or our services, please contact:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.