Privacy Policy

1. Introduction

Nexus Glint ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexus-glint.com or use our housing rental services.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Property preferences and rental requirements
• Financial information necessary for rental applications
• Employment and reference information
• Identification documents as required by UK rental regulations
• Communication records and correspondence

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide property search, rental services, and customer support
• Communication: To respond to your enquiries and keep you informed about our services
• Marketing: To send newsletters and promotional materials (with your consent)
• Legal Compliance: To comply with UK housing regulations and legal requirements
• Business Operations: To improve our services, analyse website usage, and conduct business analytics
• Safety and Security: To protect against fraud and ensure the security of our services

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

• Contract: Processing necessary for performing our rental services contract
• Consent: Where you have given explicit consent for specific purposes
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with UK housing laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Landlords and Property Owners: To facilitate rental agreements and property viewings
• Service Providers: Third-party companies that help us provide our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Credit Checks: Authorised credit reference agencies for rental applications

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure data storage and backup procedures
• Incident response procedures for data breaches

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typically, we retain client information for 7 years after the end of our business relationship, unless a longer period is required by law.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected]

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyse website traffic and user behaviour
• Personalise your experience
• Remember your preferences and settings

You can control cookie settings through your browser. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Transfers

Your personal data is primarily processed within the United Kingdom. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying notices on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the UK's supervisory authority: